1. Order Processing Time 

All our orders are processed and shipped out within 2 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 24h to 48h hours for the tracking information to update.

Items may be shipped separately when Orders contain multiple products.

 

2. Shipping Address Changes 

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address.

Once the order is shipped, we can not alter the shipping address anymore.

 

3. Shipping Methods 

The shipping methods and delivery times per region are represented by the following table:

Country or Region  Free Worldwide Shipping
USA 7-14  Business days
Canada 7-14 Business days
Europe 7-14 Business days
Australia 8-15 Business days

 

Items may be shipped separately when Orders contain multiple products.

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

  

4. Shipping Restrictions

Sadly, we are unable to ship your order to MILITARY ADDRESS

  

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact at contact@lasmartshop.com .

We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

  

6. Returns and Refunds 

6.1 Return Due To Change of Mind

L&A Smart Shop will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

  

6.2 Returns

For our full Returns and Refunds policy, we refer you to RETURNS AND REFUNDS POLICY .

 

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at contact@lasmartshop.com .

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